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• ★ ★ ★ ★ ★

  Cook Walden funeral home was an excellent choice that l made. They were very courteous and caring in my time of need. Professional in every aspect. Very sensitive to my needs and took care of everything. My sincere thanks to all the staff. Bottom line my loving husband had a beautiful service.
  Thank you,
  Laura Prevost

  Added October 16, 2016 by Laura Prevost
• ★ ☆ ☆ ☆ ☆

  If there were a way to give no stars I would.
  
  My husband and I were referred to this funeral home by the hospital that delivered our stillborn infant baby. It was one of the establishments that offered a discount on services for infants. For us it was never about the money, but we figured that if another establishment was going to upcharge us and profit off of our situation, and this Cook-Walden could do it for less, then Cook-Walden must have some morals they uphold. We also figured that since they provided the discount and were referred by the hospital, they must have a good track record. I did read the review before mine, but hoped it was just a fluke ... it was not.
  
  It was hard enough for my husband and I to leave the hospital with empty arms - leaving the body of our daughter behind at the hospital. The ONLY favor we asked was that we please be notified when the funeral home had received her from the hospital and as soon as we were able to come get her. Is it too much to ask that parents be informed of where their daughter is and when they could bring her ashes home? For this establishment, yes, it is.
  
  I called 4 or 5 times, each time leaving a message. Not only did no one call back, when I finally insisted on speaking with our coordinator, I was notified that he no longer worked there - he had transferred to a different company in a different city. If I had not forced the issue, I'm not sure they ever would've called to let me know that our daughter had been cremated and was ready to be picked up.
  
  Of course every excuse on the planet was offered to us when we came in to get her. The fact of the matter is, if you truly care for your loved one and want the best for them, you will go somewhere else.
  
  

  Added September 09, 2016 by Kaitlin Johnson
• ★ ★ ★ ★ ★

  Our family received excellent care and service from Cook-Walden. Our funeral director and team were ahead of every detail. This was a sudden blow to our family, and they handled everything with quiet ease which made our difficult time a little less traumatic for my father, aunts, and the rest of our family. Zachary was so kind and thoughtful and we will never forget his attention, concern, and professional manner during this event. He went way above and beyond. We sincerely appreciate everything.
  The Middleton Family

  Added August 07, 2016 by Amber Middleton